Return Policy

Pure Essence provides a 90-day 100% Money-Back Guarantee. If you are less than delighted with the results of any of our products you purchased on our web site, you may receive a complete refund of the purchase price within 90 days of the invoice date. Please call Customer Service at (888) 254-8000, Monday – Thursday 7:00 AM – 4:00 PM, Friday 7:00 AM – 1:00 PM PST so that we may assist you with your return.

Returns are processed within five business days and refunds issued within ten business days. We will process refunds in the same manner as the original purchase payment method. If this payment method is not available for any reason, we will issue a company check as the refund method.