Pure Essence Labs provides a 60-day 100% money-back guarantee. If you are less than delighted with the results of any of our products you purchased on our web site, you may receive a complete refund of the purchase price within 60 days of the invoice date. Please call Customer Service at (888) 254-8000, Monday – Friday 8:00 AM – 4:30 PM PST so that we may assist you with your return.
Returns will be processed within 5 business days and a refund issued within 10 business days. Refunds will be issued in the same manner as the original purchase payment method. If this payment method is closed for any reason, we will issue a company check as a payment method.
If you were shipped the wrong product, please call our Customer Service Department to obtain a RA # (Return Authorization Number) and for product return information.
If you have any questions our professional staff is ready to help you. Please call Customer Service at (888) 254-8000, Monday – Friday 8:00 AM – 5:00 PM PST.